Client Tickets

List support tickets

GET client/tickets

read

Returns a list of support ticket requests

Response-Params

Feld	Datentyp	Beschreibung
id	The	ticket ID
subject	The	ticket subject
generic_cat	The	ticket category
status	The	internal ticket status label
pending-support-reply	boolean	Whether the ticket is in awaiting support reply
pending-customer-reply	boolean	Whether the ticket is in awaiting customer reply
active	boolean	Whether the ticket is active
urgency	The	tickets urgency. Can be low, normal or high.
message	The	tickets message
last_reply	object[]	The tickets last reply date time
last_reply[].supporter	Name	of the supporter or client replying
last_reply[].client	boolean	Whether this reply was made by the client
last_reply[].message	The	reply message
last_reply[].date	The	reply date and time
replies	The	total number of replies on this ticket
last_reply_diff_for_humans	Last	reply date in human readable format

curl -X GET \
-G 'https://api.pph.sh/client/tickets' \
-H 'Content-Type=application/json' \
-H 'Accept=application/json' \
-H 'Accept-Language=de; *;q=0.5' | jq

{
    "data": [
        {
            "id": 56491,
            "date": "2022-10-11T17:02:29.000000Z",
            "subject": "12345678978978945645613",
            "client_name": "Dennis Ziolkowski",
            "generic_cat": "Allgemein",
            "status": "Beantwortet",
            "pending-support-reply": false,
            "pending-customer-reply": true,
            "active": true,
            "urgency": "Low",
            "message": "                    DB::connection("whmcs")->table('tbltickets')->where('tid', $response['result']->tid)->update(['service' => $service]);\r\n\nJa, ich erlaube der Henrik Kramer e. K. (Prepaid-Hoster) auf meinen Server zuzugreifen [...]\n",
            "last_reply": "2022-11-20T00:49:57.000000Z",
            "replies": 5,
            "latest_reply": {
                "supporter": "Nathalie v. d. Forst",
                "client": false,
                "message": "Moin Dennis Ziolkowski,\r\nvielen Dank f\u00fcr Ihre Anfrage.\r\n\r\nTest 12309\u00df327 1\u00df0 4372189 43798102 31\r\n\r\nMit freundlichen Gr\u00fc\u00dfen\r\n\r\nNathalie von der Forst\r\nSupport\r\n\r\nHenrik Kramer e. K.\r\nKurpromenade 48\r\n23743 Gr\u00f6mitz",
                "date": "2022-11-20T00:49:57.000000Z"
            },
            "last_reply_diff_for_humans": "vor 14 Stunden"
        }
    ]
}

client/tickets/feedback

GET client/tickets/feedback

read

Playground

curl -X GET \
-G 'https://api.pph.sh/client/tickets/feedback' \
-H 'Content-Type=application/json' \
-H 'Accept=application/json' \
-H 'Accept-Language=de; *;q=0.5' | jq

client/tickets/feedback/{ticket_id}

POST client/tickets/feedback/:ticket_id

Playground

curl -X POST \
-G 'https://api.pph.sh/client/tickets/feedback/<ticket_id>' \
-H 'Content-Type=application/json' \
-H 'Accept=application/json' \
-H 'Accept-Language=de; *;q=0.5' | jq